política de privacidad

Privacy Policy — Hacienda San Benito

 

Last updated: [April __, 2026]

Hacienda San Benito (“HSB,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website haciendasanbenito.com (the “Site”), make a booking or purchase, contact us, or interact with our marketing.

If you do not agree with this Policy, please do not use the Site.

 

1) Information we collect

 

A. Information you provide to us

We may collect information you provide directly, including:

• Contact details: name, email, phone number, country, and language preferences

• Booking and purchase details: reservation dates, number of guests, order details, notes you submit, and any preferences you choose to share

• Communications: messages sent to us via forms, email, WhatsApp, social media, or other channels

• Account information (if you create a site account): login and profile details

Important: Please do not submit sensitive medical information through our website forms. If a program or service requires health-related information, we will request it through a dedicated process with explicit consent.

 

B. Information collected automatically

When you use the Site, we may automatically collect:

• Device and technical data: IP address, browser type, device type, operating system, language, and approximate location (city/region)

• Usage data: pages visited, clicks, time on page, referral source, and interactions with booking/order widgets

• Cookies and tracking technologies: described below

 

2) How we use your information

We use your information to:

• Provide and manage bookings, purchases, and services (confirm reservations, send receipts, handle requests)

• Communicate with you (respond to inquiries, send booking updates and customer service messages)

• Improve our website and offerings (analytics, troubleshooting, performance optimization)

• Marketing and advertising (measure ad performance, retarget visitors, send offers and updates where permitted)

• Security and fraud prevention (protect accounts, detect misuse)

• Legal and compliance purposes (tax, accounting, and regulatory obligations)

 

3) Cookies, analytics, and advertising

We use cookies and similar technologies to operate and improve the Site.

 

A. Analytics (Google Analytics)

We use Google Analytics (GA4) to understand Site usage and improve performance. Google may process data about your visits and interactions. You can learn more about how Google uses data and how to control it through Google’s settings.

 

B. Advertising (Meta Pixel and Conversions API)

We use Meta Pixel and Meta Conversions API (CAPI) to:

• measure the effectiveness of ads,

• understand actions taken on the Site (e.g., page views, bookings, purchases),

• and show relevant ads to people who have visited our Site (retargeting).

These tools may collect identifiers and event data (such as page views, checkout actions, or purchases) and share them with Meta (Facebook/Instagram) for measurement and optimization.

 

C. Managing cookies

You can control cookies through your browser settings. Disabling cookies may affect parts of the Site (including booking and checkout).

 

4) How we share your information

We do not sell your personal information. We may share data with:

• Service providers who help us operate the Site and services (hosting, analytics, booking tools, email/marketing tools, payment processing, customer support)

• Advertising partners such as Meta (for conversion tracking and ad measurement)

• Legal authorities if required by law or to protect rights, safety, and security

• Business transfers if we are involved in a merger, acquisition, or sale of assets (you will be notified if required)

 

5) Payments

Payments may be processed through third-party payment providers available in Wix or other connected processors. Payment providers process your payment information under their own privacy policies. We do not store full card numbers on our servers.

 

6) WhatsApp and messaging

If you contact us via WhatsApp, your messages and phone number may be processed to provide customer service, confirm bookings, and respond to requests. WhatsApp (Meta) may process data according to its own policies.

 

7) Data retention

We keep personal information only as long as necessary to:

• provide services and support,

• maintain records for legal/tax obligations,

• resolve disputes,

• enforce agreements.

 

8) Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

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9) International visitors

If you access the Site from outside Colombia, your information may be processed and stored where our service providers operate. We take steps to protect your data consistent with this Policy.

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10) Your rights and choices

Depending on your location, you may have rights to:

• request access to your personal data,

• request correction or deletion,

• object to or restrict certain processing,

• withdraw consent where applicable.

To make a request, contact us at: admin@haciendasanbenito.com.

You can also opt out of marketing emails using the unsubscribe link in our emails.

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11) Children’s privacy

The Site is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children.

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12) Updates to this policy

We may update this Policy periodically. We will post the updated version on this page with a new “Last updated” date.

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13) Contact us

If you have questions about this Policy or how we handle your data, contact:

Hacienda San Benito
Email: admin@haciendasanbenito.com
WhatsApp: +57 322 478 5340
Address: [Your business address in Cartagena / Bolívar, Colombia]

 

Optional add-on (recommended): Cookie Banner wording

If Wix prompts you for cookie banner text, use:
“We use cookies to improve your experience, analyze site traffic, and measure advertising performance. You can manage cookies in your browser settings.”

If you tell me whether you’re collecting emails through Wix Email Marketing or Klaviyo, and whether you have EU/UK visitors frequently, I’ll tighten the policy with the right consent language (GDPR-style) without making it bloated.